Refunds
A refund is a request you send from your account. Staff approve it before any card is refunded. Filing with an authority is a manual status, not an automatic submission.
| Application stage | What is happening | Refund | Reason |
|---|---|---|---|
| Paid, not marked filed | Staff are still reviewing | Refund can be requested | Nothing has been marked filed. |
| Marked filed | A person set the status to filed | No automatic refund | Ask support if the file should be reviewed. |
| Approved | The issued file was uploaded | No refund | The document is already in your account. |
| Rejected | The application was refused | Request a review | A refusal does not refund the fee by itself. |
Questions
Do you give refunds?
You can request a refund from your account before the application is marked filed. A staff member approves or declines it. There is no automatic refund.
Do I get a refund if my visa is rejected?
A rejection does not by itself refund the government or service fee. Request a review from your account and our team decides.
Can I get a refund if I cancel my application?
Request a refund from your account before the application is marked filed. There is no instant account credit. After a person marks the file as filed, the fee is no longer refunded from this site.
What if you cancel my application?
If we cancel the application before it is marked filed, you can request a refund and a staff member can send it back to the card.
How long does a refund take?
After a staff member approves the request, a card refund depends on the payment provider and can take several working days. Nothing is credited instantly inside the account.
Are there hidden fees?
The amount you pay is the government fee plus the service fee shown before checkout.
My visa could not be processed due to a delay, and the refund was handled very smoothly. Support explained the reason clearly and refunded the service fee without back and forth.
My visa didn't go through because of external factors, but my eligible refund was processed exactly as promised.
I was worried when my application couldn't move forward, but the refund experience was stress-free.
What I appreciated most was the clarity around refunds. They proactively guided me through the steps.